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  • PDCM Training
    • Introduction to Team-Based Care
    • Patient Engagement
    • Specialist Team-Based Care
    • Palliative Care
    • Foundational Care Management Codes & Billing Opportunities
  • PDCM Training Requirements & Framework
  • PDCM Trainer Application & Approval
  • External Training
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Patient Engagement

Learn engagement tools/skills in order to have productive conversations with patients.

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About this course

The goal of this course is for all Care Team Members to learn engagement tools/skills in order to have productive conversations with patients about their health including basic motivational interviewing skills.The Care Team Member will build upon this foundation in order to apply their skills in different situations, such as Medication Assisted Treatment, (MAT) and Palliative Care. The objectives of this course are:

  • Describe the patient-centered approach of MI.
  • Explain the conversation style that is the Spirit of MI.
  • Demonstrate basic MI skills.
  • Discuss how to use patient language cues (change talk and resistance) in the application of MI skills.
  • Explain how to engage the patient in the four processes in MI necessary for health behavior change.
  • Identify barriers to patient engagement and behavior change.
  • Identify how to make cultural adaptations to MI

It is strongly recommended to take Introduction to Team Based Care before taking this course.

Learner Materials

  • Reflections Activity
  • Open Ended Questions Activity
  • Taking Care of my Health Action Plan
  • Living Room Dictionary Handout
  • Readiness Ruler
  • How To: Completing Evaluation and Post-Test

 

Trainer Materials

  • Patient Engagement Slide Deck (Trainer Version) (PowerPoint)
  • Patient Engagement Slide Deck (Trainer Version) (PDF)
  • Patient Engagement Trainer Marketing Flyer (Word Document)
  • Patient Engagement Timed Agenda
  • Reflections Activity (Trainer Version)
  • Open Ended Questions Activity (Trainer Version)
  • Process of MI
  • Teach Back - 10 Elements of Competence
  • Basic Simulation Scenario
  • Case Presentation
  • MI Learner Plan
  • Planning for Health Changes
  • Event Posting Link
  • Sign In/Out Template (For CE's)

*Trainers interested in offering Pharmacist CEs for their course, please submit your interest via our Contact Form. 

Trainer Applications
Complete an application to become an approved trainer!
Approved Trainers
Find a list of approved trainers for Patient Engagement!
Michigan Institute for Care Management and Transformation
2500 Green Rd, Suite 100
Ann Arbor, MI 48105

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Disclaimer Statement: Although Blue Cross Blue Shield of Michigan and MICMT work collaboratively, the opinions, beliefs and viewpoints expressed by the author do not necessarily reflect the opinions, beliefs and viewpoints of BCBSM or any of its employees.

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