2019 Best Practice Awards Submission for Palliative Care
Sylvan Lake Family Practice has developed successful end of life planning processes that include collaboration between the CM, physicians, and office staff in promoting and providing ACP counseling and palliative services; increased office staff awareness and engagement in end of life planning processes; Care Manager led and billed ACP conversations; increased patient satisfaction and peace of mind reported as a result of available end of life planning opportunities; and increased compensation from appropriate billing of codes for ACP services rendered.