Resource Library

2019 Best Practice Awards Submission for Palliative Care

Sylvan Lake Family Practice has developed successful end of life planning processes that include collaboration between the CM, physicians, and office staff in promoting and providing ACP counseling and palliative services; increased office staff awareness and engagement in end of life planning processes; Care Manager led and billed ACP conversations; increased patient satisfaction and peace of mind reported as a result of available end of life planning opportunities; and increased compensation from appropriate billing of codes for ACP services rendered.

2019 Best Practice Awards Submission for HIE/ADT Implementation

Each quarter, Wellcentive reports based on ADT data identify ED utilization by diabetic patients. These reports that also risk-stratify patients are sent to care managers in the six pilot practices. The reports are used to aid to the care managers to identify patients (high ED utilizers and high-risk diabetics) who would benefit from care management interventions. Care manager workflow includes addressing gaps in care, improved care coordination, addressing SDoH needs, establishing self-management goals to improve patient outcomes and reduce healthcare costs, and address appropriate use of ED.

2019 Best Practice Awards Winner for HIE/ADT Implementation

As part of this project, OSP launched an alert and notification tool organization-wide informing care managers and providers of Admissions, Discharges, and Transfers; developed and introduced standardized care coordination activities supported by ADT messages promoting Transitions of Care; and targeted PDCM engagement strategy and care model redesign based on ADT notification and TOC.

2019 Best Practice Awards Submission for HIE/ADT Implementation

OPNS has been publishing Admit, Discharge, and Transfer notifications for over four years to its physicians and continues to improve on the quality of message delivery to physicians to utilize the data available. OPNS was recognized as a Qualified Organization in Fall 2017 with MiHIN and started receiving ADT messages directly. Messages through MiHIN are near real-time, and OPNS physicians no longer have to wait 36-48 hours to receive messages to complete necessary follow-up. OPNS has seen positive changes in ER admissions/readmissions as a result of utilizing the ADT reports.

2019 Best Practice Awards Submission for HIE/ADT Implementation

The goal was to automate data flow containing valuable quality and Admission Discharge Transfer data for all patients. In order to accomplish this goal, the identified need was to develop a process by using a reliable Health Information Exchange system that could send data from the ambulatory Electronic Medical Record, Athena. The HIE/ADT Implementation took place in 2016 to 2017. Goals have been met to capture all the data elements needed and transmit the data through an automated process. The ADT information has also greatly improved identification of patients utilizing ED and IP services in real time.

2019 Best Practice Awards Submission for HIE/ADT Implementation

Through the use of Carespective, the MAG secure provider portal, practice embedded care managers accessed and used the ADT notices to follow patients who have been discharged from an inpatient, emergency department, or other encounter at a hospital facility. The practice care managers' access to real time ADT notices and follow-up with patients after a facility encounter has resulted in an overall decrease in ER visits, a decrease in inpatient readmissions, and a decrease in frequent ER utilization.

2019 Best Practice Awards Submission for Care Management Workflow

Care Management Team within the Primary Care Office is embedded within the Quality Department which allows for patient identification to help close gaps in care. The Certified Medical Assistant role is embraced where they are expected to work to the top of their licensure and assist with mildly complex patients who have needs related to Care Coordination. Certified MA's follow patients who qualify for Care Management based on risk score and/or disease stage whose insurance does not cover Care Management Services. Systematic approach for identifying patients based on lab values, gaps in care, ED/Inpatient stays, blood pressure values, and SDoH needs. Providers are engaged and understand the benefits and importance of the program. Open and frequent communication with the Care Team is expected.

2019 Best Practice Awards Submission for Care Management Workflow

A process was implemented to identify eligible and current care management patients as a part of pre-visit planning/huddle process. The workflow was designed for reconciling, tracking, and reporting current care management patient panels. A workflow was created to guide care managers through the process for completing documentation in progress notes for billable care management phone call encounters. Care management panels were utilized to monitor billing frequency and measure improved clinical quality outcomes on care management patients.

2019 Best Practice Awards Submission for Care Management Workflow

Patient referral and engagement rates were targeted for improvement to increase delivery of care management services and ultimately improve member health outcomes. Assessment revealed barriers at both the practice and program administrative level that impaired successful patient engagement and visit volumes. Using lean principles, workflows were standardized to achieve improvements in rates of successful patient engagement and care management service delivery.

2019 Best Practice Awards Submission for Care Management Workflow

A quarterly report was sent to the pilot practices that identifies patients that would benefit from care management interventions based on their level of risk. The report was used as an aid to the care managers to identify patients who would benefit from care management interventions. Care Management workflow includes address gaps in care, improve care coordination, address SDoH needs, establish self-management goals to improve patient outcomes and reduce health care costs, and address appropriate use of ED.