2019 Best Practice Awards Submission for Care Management Workflow
A process was implemented to identify eligible and current care management patients as a part of pre-visit planning/huddle process. The workflow was designed for reconciling, tracking, and reporting current care management patient panels. A workflow was created to guide care managers through the process for completing documentation in progress notes for billable care management phone call encounters. Care management panels were utilized to monitor billing frequency and measure improved clinical quality outcomes on care management patients.