2019 Best Practice Awards Submission for Reduction in Utilization
Metro Health committed itself to reduce PCS ED visits for their patient population. Metro Health gave a network-wide, multi-faceted approach to tackle PCS ED visits by carrying open provider panels, creating walk-in appointment slots, conducting extensive marketing of primary care availability, and providing patient education on appropriateness of ED visits. Efforts were also focused to expand their care management program and engage these staff members in ED discharges.