2019 Best Practice Awards Submission for Care Management Workflow
The first part of the program was researching the care management capabilities and functionalities within Epic. The second part of the program was to take the information gathered and create the workflow within the system. Outcomes included standardized note templates, adoption of additional tools/resources, integrating external claims data into the plan of care using the data warehouse, and having the care manager workspace open directly to the longitudinal plan of care. The final part of the program was implementation and providing education and training to the practices.