HELP: MICMT Webinar and Course Assistant

It depends. If you have registered through the MICMT website, a confirmation email should be received shortly after. If not, the registration email could be blocked by your organization's spam filters or your registration didn't go through. There are ways to verify on your MICMT User Dashboard to confirm registration. If you have registered with an external organization they will send you a confirmation email, or you may contact MICMT for assistance.

The event live under the "Active" tab if MICMT is managing the registration. If the registration link took you away from our site, then the host will have to confirm or cancel your registration. If you need assistance with confirming or canceling your registration, please submit a ticket and provide the date and time for your event.

 If you didn't receive the webinar link, please click on the Add to Calendar link to download the Zoom\TEAMS\Webex link. Please note that you must have registered via MICMT's registration process for this to work.

The direct link will take you to the virtual meeting. If you did not receive the link, you will need to have BOTH meeting ID and meeting passcode. You may download the application for a smart device (Android or iPhone), or visit https://www.microsoft.com/en-us/microsoft-teams/join-a-meeting and enter the meeting information to join the meeting via web browser. When using a device other than your desktop or laptop computer you must be able to view the slides during the presentation. 

The direct link should take you to the live webinar and automatically download the app. If you do not have the link please submit a ticket. For technical assistance please visit the help site for more information.

Please confirm that your email, first and last name are entered. This will help the host track your attendance to ensure that you receive credit for the event. The email should match the address that you are using for your MICMT account.

 Please visit the Zoom website for instructions based on your situation. 

When using a device other than your desktop or laptop computer you must be able to view the slides and the live chat during the presentation. Zoom display names such as "iphone12" or "Jane's Laptop18" may appear by default, but are unacceptable names for attendance credit. Please check your settings to ensure that your full name is displayed.

If you are unable to load the Zoom video after clicking on the link, please copy and paste the Zoom link into your web browser instead. 

Please submit a ticket to confirm that you have the correct Zoom link

After successful completion of the event, the attendee will receive a post-event email within 24 hours. Please check your spam folder(s). If you have a MICMT account, please login to view your user dashboard to confirm that the event is there. The link to the evaluation (webinars and trainings) and post-test (trainings only) should be available on your user dashboard after successful completion of the event and will remain there for 5-business days.

After logging your User Dashboard can be accessed by clicking on "My Account" in the top-right corner.

If it has been more than 24 hours It is possible that you have multiple email addresses tied to several accounts, or we do not have your correct email address. If you are unable to access your post-event requirements please submit a ticket for assistance.

Please see the Completing Course and Webinar Requirements section below to review several scenarios and determine which one applies to you.

Please check the official end time published for the event. For example, if the event ends at 4 p.m. and you attempt to access the event 3:58 p.m. it will deny access. If you make an attempt after the published end time and still receive an "Access Denied" message please submit a ticket for assistance.

If you are logged-in and receiving an "Access Denied" message there are three possible reasons: 

• You are not registered for the course (no confirmation email was received). 
• You have clicked on the link before the posted event end time. Please try again once the event has officially ended to complete course requirements.
• You have multiple accounts with MICMT. The link that you received was sent to an email address provided to the trainer (usually your work email address), but you are logged in to MICMT's website under a different email address (usually a personal email address).

  • For the first scenario check the email header and confirm which email account received the message from MICMT. This should match the email on your MICMT User Profile (highlighted below). 

     

If the email address on your confirmation email doesn't match the email address on your MICMT user profile, then you are logged into a duplicate account. Please use the email address in the "To" section (on the email's message header) to log into your MICMT account.

If you would like to merge these accounts, please submit a ticket, and include all email addresses you would like merged and confirm your preferred email address.

Download: Completing Evaluation and Post-Test

PLEASE NOTE: The evaluation and post-test will become available after the official end time that is published for the event. Any attempts made prior to the published end time will generate an "Access Denied" message. 

Please click on the completed or incomplete tab to confirm (screenshots below). These tabs will confirm that your evaluation and test (if applicable) were submitted, and provide a link to your graded test and final score. 

If you missed the 5-business day deadline, the training and live webinar will move to the incomplete tab. If you are interested in completing incomplete requirements, please submit a ticket. 

PLEASE NOTE: CE Credit cannot be offered after the 5-business day deadline. If you are interested in CE credit for a webinar, please visit our Webinar Library under  the Past Webinars section to view it for CE credit. If you are unable to access your post-event requirements please submit a ticket for assistance.
 

Yes, during the webinar the host will announce if the webinar will be available as a recording.

Only past webinars can be saved, but trainings (PDCM and CoCM) cannot. Save past webinars by clicking on the "Save" button next to the video you wish to view later. To review your saved videos, visit your user dashboard under "Saved Resources" to the left.

Webinars marked as "Saved!" will show in your Saved Resources section.

No, you must manually remove the webinar. This can be done by clicking on the bookmark icon next to the video to remove the checkmark  To resave, just go back to the video and hit save again.