Profile Updates • Registration • Saved Resources
• Certificates • Evaluations and Post-Tests
Click the image to enlarge the user dashboard.
TIP: Reviewing the user dashboard features will ensure successful completion of your events.
Event Registration and Cancellation
I registered for a course, but I have not received a confirmation email, am I registered?
It depends. If you have registered through the MICMT website, a confirmation email should be received shortly after. If not, the registration email could have been blocked by your organization's spam filters, or your registration didn't go through successfully.
TIP: Any course requiring payment will direct you away from MICMT's website during the registration process. If you are unsure, please submit a ticket for assistance.
How do I confirm that I have registered for an event? I am waiting for the email confirmation, but it hasn't arrived yet.
If you have registered through MICMT's website (meaning you were not directed to an external website to register), you may confirm your events by looking at the "Registered Events" section to the left of your user dashboard (example below). Please click on "My Account" to visit your MICMT User Dashboard to confirm registration under the "Registered Events" section.
Why would an event say that I am already registered, but the course isn't under my Registered Events? I am sure that I have registered through MICMT's website,
The Registered Events section (left side of your user dashboard) will display up to 4 upcoming events. If you do not see the event that you registered for, please try to register again. This will also confirm registration, as the registration button will be removed and a message stating that "You have already registered for this event" will appear.
How do I confirm my registration status when being directed to an external registration link? I have registered, but never received a confirmation email.
If you haven't received a registration confirmation message or bill, please submit a ticket. Please include the course name, date, and time in your message.
I have registered for the wrong event, but there is no way to cancel my registration. How do I cancel?
Please submit a ticket here with the name of the event and the date and we will remove your account from the event's registration.
I am no longer able to attend an event, how do I cancel?
Please click on the "unregister" link on your event's page to submit a ticket, or submit a ticket here. Please include the event name and date, and we will unenroll you from the event.
I registered for several events, but my dashboard isn't displaying them all.
The website will only display your next 4 events. Please use your registration email to confirm your events or submit a ticket here for confirmation.
Recorded Webinars and Saved Resources
Can I view webinars that I have missed for credit?
Yes, during the webinar the host will announce if the webinar will be available as a recording. All of our Past Webinars are stored in our Webinar Library and can be saved for viewing anytime.
Can I bookmark events?
Only past webinars can be saved, but trainings (PDCM and CoCM) cannot. Save past webinars by clicking on the "Save" button next to the video you wish to view later. To review your saved videos, visit your user dashboard under "Saved Resources" to the left.
Will saved webinars remove automatically after I watch them?
No, you must manually remove the webinar. This can be done by clicking on the square next to the video to remove the checkmark To resave, just go back to the video and hit save again.
Missing Completed Courses and Earned Certificates
Why am I missing courses and certificates on my user dashboard?
If you have seen certificates and courses on your user dashboard that are now missing, you are probably logged into a duplicate account. This occurs when a user signs up with a personal email, work e-mail, or prior work e-mail email address. Please submit a ticket to look further into it. Please include all email addresses you have have used in the past, and your preferred email address if you would like your accounts merged.
Certificates and Credits
How do I view my certificates?
Please login to view your certificates. After you login, please click on the "My Account" link in the top-right corner to view your user dashboard. On your user dashboard you will then scroll down to the bottom. Your certificates are located under the "Credits and Certificates" section.
Certificates: Printing and Saving
How do I print my certificate?
On your dashboard under Certificates & Credits.
1. Click on the "View Certificate" link.
2. Move the mouse arrow under the MICMT logo (below the line break).
3. Right click on the certificate's image.
4. Select "Print..." and choose the appropriate printer or PDF option.
*The mouse cursor must be below the line break for the print function to work.
How do I save my certificate?
On your dashboard under Certificates & Credits.
1. Click on the "View Certificate" link.
2. Move the mouse arrow under the MICMT logo (below the line break).
3. Right click on the certificate's image.
4. Select "Save as..." and choose the appropriate folder to save the image.
*The mouse cursor must be below the line break for the save function to work.