May 6, 2026 - Day 1: Session 1
Welcome
12:00 p.m. 12:10 p.m.
___
Julie Wietzke, MHSA, MLS
Administrative Director
MICMT
_
When Communication Heals: Why Your Words Are as Critical as Any Clinical Intervention
12:10 p.m. 1:10 p.m.
When we understand that stressed brains cannot process information the same way calm brains can, we can design our team communication to work with rather than against human neurobiology—resulting in fewer errors, better patient outcomes, and healthier care teams. My talk challenges care teams to recognize that communication is not merely a "soft skill" for coordinating care—it is a biological intervention with measurable impacts on patient outcomes, team effectiveness, and clinician wellbeing. Drawing on neuroscience, public health, and 20 years as a health communication professor, this session demonstrates how we communicate in high-stress, high-stakes team environments can literally save lives or cost them.
___
Malynnda Stewart, PhD, BCPA
CEO, Conflict Mediation Consultant, Patient Advocate
Health Communication Educator
Compassionate Navigation
For Registered Users Only
If you didn't receive the webinar link, please click on the Add to Calendar link to download the Zoom link.
Conference Registration
Please visit the 6th Annual Team-Based Care Conference registration page to register for additional sessions.
___