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Patient Engagement

Patient Activation
Supporting People to Manage their Health

Introduces a way of conseptualising and measuring patient activation. Patient activation provides helps to understand why some people fully engage with their health and others do not.

Topics
Patient Engagement
Resource Type

Reference Guide

Essential Steps of Shared Decision Making
Shared Decision Making

From the Agency for Healthcare Research and Quality. The shared decisionmaking process begins when your patient has a health problem that needs a treatment decision. Utilizes a five step process for determining what is most important to a patient.

Topics
Patient Engagement
Resource Type
Reference Guide
Health Literacy and Shared Decision Making
Health Literacy

From the Agency for Healthcare Research and Quality. Provides techniques to help the clinician communicate effectively with the patient with low health literacy

Topics
Patient Engagement
Resource Type
Reference Guide
Overcoming Communication Barriers with Your Patients
Communication Techniques

From the American Healthcare Research and Quality. Addresses communication barriers between clinicians and their patients

Topics
Patient Engagement
Resource Type
Reference Guide
Shared decision Making with Conversation Starters
Shared Decision Making

Offers sample conversation starters for you to consider as you engage in meaningful discussions with your patients about their health care options.

Topics
Patient Engagement
Resource Type
Reference Guide
Using the Teach Back technique
Teach back Technique

From the Agency for Healthcare Research and Quality

Topics
Patient Engagement
Resource Type
Reference Guide

Tools

Building Peer to Peer Support Programs
Peer to Peer Support for Chronic Conditions

From the California HealthCare Foundation gives the Benefit of providing peer to peer support programs for chronic diseases. Patients need support in mastering the complex self-care behaviors needed to live as healthy as possible.

Topics
Patient Engagement
Resource Type
Tools
Care Manager Flyer
File
Care Management Flyer

Provides a template for designing an informational care management flyer

Topics
Patient Engagement
Resource Type
Tools
Partnering in Self-Management Support: A Toolkit for Clinicians
Self-Management Toolkit

Provides extensive online tools and resources from the Institute for Health care Improvement

Topics
Patient Engagement
Resource Type
Tools
Patient Script

Provides scripting for the care manager when working with patients

Topics
Patient Engagement
Resource Type
Tools

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Michigan Institute for Care Management and Transformation
2929 Plymouth Rd. Suite 210
Ann Arbor, MI 48105

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Disclaimer Statement: Although Blue Cross Blue Shield of Michigan and MICMT work collaboratively, the opinions, beliefs and viewpoints expressed by the author do not necessarily reflect the opinions, beliefs and viewpoints of BCBSM or any of its employees.

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