Michael Clark, MSW, The Center for Strength-Based Strategies
Erin Dunny, United Physicians; Erika Perpich, Olympia Medical LLC; Mellissa Bageris, IHA; Sarah Cohen, Bronson Network LLC
Sarah Fraley, LMSW
Mind/Body Health Consultants, PLLC
Effective teamwork requires open, honest, and productive communication—even when conversations are tough. This interactive webinar will provide practical tools for giving constructive feedback, engaging in conflict with professionalism, and working toward alignment with colleagues.
To view or download the video's transcript: 1) hover over the video, 2) click on the play button, 3) move your mouse to the top left of the video, 4) click on the transcript icon to show transcript. (screenshot below)

Mark Loush, LMSW
Corewell Health Medical Group, Family Medicine Center-Sterling Heights
Disclosure: All individuals involved with these presentations have no relevant financial relationships with ineligible companies to disclose.
Each presentation is approved for AMA PRA Category 1 Credit™, ANCC Nursing contact hours, ACPE pharmacy contact hours, and Commission on Dietetic Registration (CDR) CPEUs through Beaumont Health.
If you would like to claim CE/CME you must review the CE/CME handout before viewing the Patient Engagement: Handling Discord and Sustain Talk (Formerly called Resistance). Please click here for more information.
Sarah Fraley, LMSW
Mind Body Health Consultants, PLLC
Disclosure: All individuals involved with these presentations have no relevant financial relationships with ineligible companies to disclose.
Each presentation is approved for AMA PRA Category 1 Credit™, ANCC Nursing contact hours, ACPE pharmacy contact hours, and Commission on Dietetic Registration (CDR) CPEUs through Beaumont Health.
If you would like to claim CE/CME you must review the CE/CME handout before viewing the Patient Engagement: How to Manage the Fixing Reflex (Formerly called the righting reflex). Please click here for more information.
Amy Schneider, MS, RD
University of Michigan
MICMT
Disclosure: All individuals involved with these presentations have no relevant financial relationships with ineligible companies to disclose.
Each presentation is approved for AMA PRA Category 1 Credit™, ANCC Nursing contact hours, ACPE pharmacy contact hours, and Commission on Dietetic Registration (CDR) CPEUs through Beaumont Health.
If you would like to claim CE/CME you must review the CE/CME handout before viewing the Patient Engagement: How to Start a Difficult Conversation. Please click here for more information.
Amy Schneider, MS, RD
University of Michigan
MICMT
Disclosure: All individuals involved with these presentations have no relevant financial relationships with ineligible companies to disclose.
Each presentation is approved for AMA PRA Category 1 Credit™, ANCC Nursing contact hours, ACPE pharmacy contact hours, and Commission on Dietetic Registration (CDR) CPEUs through Beaumont Health.
If you would like to claim CE/CME you must review the CE/CME handout before viewing the Patient Engagement: How to Work with Someone who is Not Ready to Take Action/Engage with Care. Please click here for more information.
Sarah Fraley, LMSW
Mind Body Health Consultants
Webinars
Tiffany Turner, LMSW – Infinity Consulting, PLLC
Amy Schneider, RD – University of Michigan Medical Group