Patient Experience To Enhance Patient Engagement

PLEASE NOTE: THE START TIME HAS CHANGED TO 11:45 A.M.

During this live training course, the participant will learn practical tools and strategies to enhance care coordination, improve communication, and ensure patient safety and satisfaction. This training is designed as part of the Healthy Communities Dashboard to assist clinical teams to deliver high-quality, patient-centered care that aligns with 2026 Healthy Communities goals. At the conclusion of this training course, the participant will be able to:
 
1. Identify strategies for coordinating care within the practice and with multiple – providers. 

2. Identify effective communications that are clear, patient friendly, and address patient expectations on receiving test results, specialist appointments, wait times and use of the patient portal. 

3. Recognize techniques and resources to accurately update and review patient medication lists to enhance safety. 

4. Identify best practices to effectively document communications and track patient progress, ensuring the entire team has access to critical information when needed. Who should attend this training? 

The course is intended for all care team members in a patient centered medical home (PCMH). Mi-CCSI has been contracted by Blue Cross Blue Shield of Michigan as the training entity for this project.

COST

This training is funded through BCBSM and is free to all participants. 

CERTIFICATES OFFERED

Certificate of Completion, Providers & Nurses CME, Social Work CE 

• Mi-CCSI will be providing CE certificates for this course.

COURSE REGISTRATION INSTRUCTIONS

1. Create a user profile in the MI-CCSI Learning Management System or if existing user, login. 

2. Enroll in the course and register for the live training session More details may be found at MI-CCSI website: https://www.miccsi.org/training_event/patient-experience-to-enhance-patient-engagement/

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Registering will direct you to Mi-CCSI's website to login or create an account.